RE-DO Policy
Our Stylists/therapist have been trained in consultation and will ensure they have a thorough consultation with any new clients or with existing clients that are looking for a big change. Through this consultation, it helps to show our Stylists/therapist a desired result photo or skin concerns. Our Stylists/therapist will try to use describing words to ensure you are both aligned in the type of result you want. However, we do understand that sometimes we get it wrong and you don’t leave the salon with the exact result you were wanting.
In cases where we genuinely have not provided the end-result you were looking for, and you have advised us within 1 week of your service, we will arrange to re-do the service for you free of charge. Where you have changed your mind and want something different, a cost will be incurred and this will be agreed between you and your Stylist/therapist during the consultation process.