Cancellation Policy
We understand things happen that take priority and mean you can’t make your hair appointment. We would appreciate it if you could provide us with at least 24 hours’ notice if you need to cancel. This gives our Stylists/therapist time to find another client that may have been waiting for a cancellation to see their favorite Stylist/therapist Where we hold your mobile number or email address, we will endeavor to send out a reminder text or email 24hours prior to your appointment, and we will request confirmation that you can still attend.
If you don’t receive this confirmation communication, please let us know so we can check your settings in the booking system. In the case of repeated late cancellations (within 24 hours of the appointment) and no-shows. We will ask that you pay a 50% deposit prior to any subsequent appointments.