Overview

CANCELLATION POLICY 

We understand things happen that take priority and mean you can’t make your hair appointment. We would appreciate it if you could provide us with at least 24 hours’ notice if you need to cancel. This gives our Stylists/therapist time to find another client that may have been waiting for a cancellation to see their favorite Stylist/therapist Where we hold your mobile number or email address, we will endeavor to send out a reminder text or email 24hours prior to your appointment, and we will request confirmation that you can still attend. If you don’t receive this confirmation communication, please let us know so we can check your settings in the booking system. In the case of repeated late cancellations (within 24 hours of the appointment) and no-shows. We will ask that you pay a 50% deposit prior to any subsequent appointments. 

DEPOSIT POLICY 

Late cancellations and no-shows really impact our business, our Stylists/therapist and other clients who are trying to get in to see our Stylists/therapist but need to wait for an available time. We have therefore made the difficult decision to start taking deposits for online bookings and larger services such as color services, straightening services and large foil/balayage appointments and skin treatments/facials. A 50% deposit will be required in these instances, based on your booked services. Service charges may differ once you are in the salon and complete your detailed consultation and quotation. Deposits can be made via internet transfer, or via EFTPOS/cash or after pay in store payments. The deposit will come off the cost of your invoice on the day of your service. However, if you do not turn up for your appointment, or cancel within 24 hours, your deposit will be used to cover costs in lieu of rendered services. This is at the discretion of the Salon Manager. 

RE-DO POLICY 

Our Stylists/therapist have been trained in consultation and will ensure they have a thorough consultation with any new clients or with existing clients that are looking for a big change. Through this consultation, it helps to show our Stylists/therapist a desired result photo or skin concerns. Our Stylists/therapist will try to use describing words to ensure you are both aligned in the type of result you want. However, we do understand that sometimes we get it wrong and you don’t leave the salon with the exact result you were wanting. In cases where we genuinely have not provided the end-result you were looking for, and you have advised us within 1 week of your service, we will arrange to re-do the service for you free of charge. Where you have changed your mind and want something different, a cost will be incurred and this will be agreed between you and your Stylist/therapist during the consultation process. 

Need help?

Contact us at hairmakeovernz01@gmail.com for any questions.